Refund policy
Return and Refund Policy
Our customers' satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return your order according to the conditions outlined below.
Return Period
You can return your order within 30 days from the date of delivery.
To be eligible for a return, the product must:
- Be unused and in perfect condition.
- Be returned, if possible, in its original packaging.
- Include all accessories, if applicable.
Return Procedure
Before making a return, please contact our customer service team. We will provide you with the return instructions and the address to which you should send the package.
Returns sent without contacting us in advance may not be accepted.
Return Costs
Return shipping costs are entirely the responsibility of the customer.
We recommend using a shipping method with tracking. We are not responsible for returns that are lost during transit.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If the return is approved, the refund will be issued using the same payment method used for the purchase. Depending on your bank or payment provider, the refund may take several business days to appear in your account.
Damaged or Incorrect Items
If you received an item that is damaged, defective, or different from what you ordered, please contact our customer service team as soon as possible and attach clear photos showing the issue. We will do our best to find a quick solution.
Contact
For any questions regarding our Return and Refund Policy, you can contact us at:
Email: info@sophiaroseny.com